In late 2025, The Care Hub was inspected by the Jersey Care Commission as part of its routine regulation of health and social care services. These inspections exist to make sure care is safe, well-led and genuinely centred around the people receiving it.
We’re proud to share that our most recent inspection found no areas for improvement, confirming that our service is safe, caring, responsive, effective, and well-led.
More importantly, it reflected the lived experiences of the people we support and the values we work by every day.
What the Inspection Looked At
The inspection reviewed every aspect of how we operate, from governance and leadership to frontline care delivery. This included:
- Safety, safeguarding, and risk management
- Staffing, recruitment, and training
- Care planning, reviews, and outcomes
- Medication management and clinical oversight
- Communication, consent, and dignity
- Leadership, culture, and quality assurance
Inspectors spoke directly with care receivers, relatives, staff, and external professionals, and reviewed care records, audits, and systems in detail.
Safe, Reliable Care Every Day
The report highlighted strong systems underpinning safe care delivery, including effective rota management, real-time monitoring, robust safeguarding processes, and clear oversight of incidents and concerns.
What matters most to us is that these systems don’t exist on paper alone. They support carers to be in the right place, at the right time, delivering the right care.
As one relative shared during the inspection: “The care provided is excellent. The carers do not cut corners and do everything they need to.”
Care That Is Truly Person-Centred
Inspectors consistently observed care that was kind, respectful, and tailored to individual needs. People were supported to make choices, maintain independence, and feel heard, whether that was an adult living with complex needs or a child receiving structured, meaningful support.
Records were clear, detailed, and reflective of the person behind them. For children and young people, care records were written in the first person, recognising their voice now and for the future.
One professional commented: “They are very person-centred, and the organisation’s culture is very much client-centred.”
Strong Leadership and a Supportive Culture
The inspection also recognised the strength of our leadership, governance, and workplace culture. Policies are regularly reviewed, quality assurance is embedded, and staff receive consistent training, supervision, and support.
Our teams told inspectors they feel valued, well trained, and supported. We believe this is essential to delivering good care. As one staff member put it: “This is not just a job; it is a community.”
Why This Matters
An inspection outcome is not a finish line. It is reassurance:
- Reassurance for the people we support that their care is safe and compassionate.
- Reassurance for families that their loved ones are in trusted hands.
- And reassurance for our staff that the way they work, care, and advocate every day truly makes a difference.
We see regulation as part of good care, not separate from it. This inspection reflects our ongoing commitment to learning, listening, and continuously improving, because the people we support deserve nothing less.
To read the full inspection report, please click the link here.
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